Shipping policy
-
Shipping Timeframes: We strive to ship products within 4-6 weeks, and customized products will be shipped in 6-8 weeks. Please note that these timeframes are approximate and may vary depending on the complexity of the order and our current production schedule.
-
Shipping Method: We ship products by road using reputed carriers. This ensures safe and reliable delivery of your orders.
-
Shipping Rates: Shipping is free on all orders above US$2000. For orders below this amount, shipping charges will apply. Once the order is placed, we will get in touch with you and provide you with a shipping cost.
-
Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your shipment online.
-
Delivery Times: Delivery times vary depending on the shipping method selected and the destination. Most orders are delivered within 2-7 business days after they have been shipped.
-
International Shipping: We currently ship within the United States and Canada. For international shipping inquiries, please contact us directly.
-
Shipping Address: Please ensure that your shipping address is correct and complete to avoid any delays or additional charges. We are not responsible for lost or delayed shipments due to incorrect or incomplete addresses provided by the customer.
-
Delivery Inspection: Upon receiving your order, please inspect the package for any damage or defects. If you notice any issues, please contact us immediately to arrange for a replacement or refund.
- Duties: It is the purchaser's responsibility to ensure duties are paid for and making arrangements for Customs clearance.
Manufacturing Location:
TRM Lab Systems
6141 Atlantic Drive, Unit 3
Mississauga, ON L5T 1L9, Canada
Contact Information:
Phone: 416-452-1358
Email: nilesh@trmmetal.ca
Please feel free to contact us if you have any questions or concerns about our shipping policy.